Thanks for using our website and Apps (“Fresh Samak”). The Site is owned and operated by Abu Dhabi Fishermen Cooperative Society Portal registered in United Arab Emirates under license, with its Head Quarter in Abu Dhabi, UAE.

Helpful Definitions

1. References to the “Terms” and/or “Agreement,” mean this, these Terms &Conditions as set forth herein.
2. References to “us”, “we”, “our” and/or “the company” mean Abu Dhabi Fishermen Cooperative Society
3. References to “you”, “customers” and/or “users” mean the User of the Website.
4. References to the “Site “mean the Websites bearing the URLs www.freshsamak.ae ,and our apps (Freshsamak Android and IOS Apps)

You Agree to

By using our Site, you are agreeing to these Terms. Please read them carefully as they constitute the terms and conditions of a legally binding agreement between you and the company. You agree that you are solely responsible for any breach of your obligations under these terms and for the consequences(including any loss or damage which Site may suffer) of any such breach.

Using our Site, even after any change in Terms, you are agreeing to these Terms. If you don’t feel comfortable with agreeing to these Terms as they are, please stop using our Site, although we’ll be sorry to see you go.

Your Freshsamak

Users may be given the opportunity to register via an online registration form to create a User account, (your “Account,”) that may allow you to receive information from us and/or to participate in certain features or access of the Site. We will use the information you provide in accordance with our privacy policy. With respect to any such registration of your Account, we may refuse to grant to you the username you request.

You are responsible for:

1. Providing the current, complete and accurate information, at the time of registration of your Abu Dhabi Fishermen Cooperative Society account, to the best of your knowledge.
2. Maintaining and promptly updating your registration information on the Websites or that it remains current, complete and accurate; Creating a password at the time of the registration. You also acknowledge and agree that we may rely on this password to identify you.
3. All use of your Account, regardless of whether you authorized such access or use, and for ensuring that all use of your account complies fully with the provisions of these Terms of Service.
4. Using this account for personal or individual use only.
5. All the activities that occur under your account.

Prohibited Uses of Our Site

To protect our Site from being misused, we have made some rules that apply to every user equally. These rules have been erected solely to ensure that every Freshsamak user enjoys the experience on our website without interruption. We reserve the right to terminate your use of the website and/or the Account for violating any of the prohibited uses or for any other reason in our sole and exclusive decision.

You specifically agree not to:

1. Access or attempt to access the Site, or any portion thereof, through any automated means, including but not limited to the use of scripts or we crawlers.
2. Engage in any activity that disrupts or otherwise interferes with the Site (or the servers and networks which are connected to the Site).
3. Duplicate ,reproduce, copy, sell, trade or resell the Site for any purpose.
4. Access the Site other than through the interface that is provided by Freshsamak, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Freshsamak.
5. Use Site for purposes that are not permitted by this Terms &Condition and against any applicable law, regulation or generally accepted practices or guidelines in there Levant jurisdictions.

Prices

Base Currency

All fees and prices are in UAE Dirhams (AED). You might see prices/fees in your local currency based on standard currency exchange.

Changing of Prices

Site prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the site from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

Typographical Errors

We strive for accuracy in all item’s descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Site. Due to human error and other determinate we cannot guarantee that all item descriptions, photographs, compatibility references, detailed  specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, we shall at our own sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Additionally, all hyperlinks to other websites from our Site are provided as resources to customers looking for additional information and/or professional opinion. We don’t assume responsibility for the claims and/or representations made on these or any other websites.

Orders

Placing an Order

Placing an order can be done from the site should you place the order from the site, you have to be sure that personal data is correct and updated. We suggest Customers to proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

Order Processing Time

You can expect your order to be processed within approximately 1 hour, provided the items are in stock and there are no problems with payment verification. Orders are not processed on holidays.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Were serve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verification’s or information before accepting any order.

Order Acknowledgement

We will keep you informed of your order status via e-mail. All tracking information will be emailed to your registered email-ID once your order has processed or changed its status. You may also acquire your order status and other live updates by logging in to your Account on our Site.

Cancellation of Orders

You may request for order cancellation, within 24 hours

Cancellation Policy (For Products and Services):

Customer can canceltheir order/requested services within 24 hours, Please allow us for up to 45 days for the refund transfer to be completed.

Products

Product Images

All product images are for illustrative purposes only and may differ from the actual product due to product enhancement. Due to differences in monitors, colors of products may also appear different to those shown on the site.

Product Details

Some products may have an associated image or photo. These are for reference only and should be considered illustrative.

Payment

We currently offer the following payment methods:

1. Online Payment: Pay by Card (Online) [Recommended]: You can make the payment online using Master or Visa Card.
2. Payment at the time of delivery (For UAE Only):
3. Pay by Card (on Delivery): You can use your any Master or Visa card at the time of delivery to make the payment.
4. Cash on Delivery (COD): You can pay cash to our representative delivering your product.

In order to protect the Site visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user of the computer is/was infected with a virus or malicious software. Abu Dhabi Fishermen Cooperative Society or its associated partners and employees cannot be held responsible in such a scenario or circumstance.

We reserve the right to refuse a delivery or honor an order from a customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. We also reserve the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.

Invoice

The order form filled out online by the customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the customer receives an invoice inside his/her parcel when it is delivered. A digital copy of each invoice is registered in our secure and encrypted database.

Security

We will take all reasonable precautions to ensure the security of any payment details included in your order, nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security, please contact Freshsamak. info@freshsamak.ae

Disputes

If any dispute, claim, controversy or difference (including in relation to any tortuous or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this user agreement, including (without limitation)any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this user agreement or this clause, or any question regarding the legal relationships established by this user agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the dispute.

[A terms-of-service agreement typically contains sections pertaining to the following topics]:

1. A) Accountability for online actions, behavior, and conduct.
2. B) Privacy policy outlining the use of personal data.
3. c) Payment details such as membership or subscription fees, etc.
4. D) Opt-out policy describing procedure for account termination, if applicable.
5. E) Disclaimer/Limitation of Liability clarifying the site’s legal liability for damages incurred by users.
6. F) User notification upon modification of terms.

• The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).
• Security capabilities and policy for transmission of payment card details has to be mentioned on the website.